Refunds, Delivery & Cancellation
Last updated 25 October 2026 · All amounts in US dollars (USD)
What you are buying
Indiewright sells digital editions — narrated audiobooks, eBooks, illustrated editions, podcast and serial episodes — opened inside the Indiewright app. There is no physical product and nothing is shipped.
You buy one edition, or one bundle, at a time, with your card. There is no balance to load first and no credit to spend down. Each purchase is its own charge, for a total you are shown and confirm before it happens.
Delivery
Delivery is immediate. The edition you bought opens as soon as the payment clears, usually within seconds. There are no shipping methods, times, rates or destination restrictions, because nothing is physically delivered.
Nothing is charged for what you already own. Buying a bundle that includes an edition you bought before deducts what you paid for it, and buying the same edition twice is refused rather than charged.
If you are charged and the edition does not open, that is our problem to fix, not yours to absorb. Write to support@indiewright.com and we will correct it or refund you in full.
Refunds
A digital edition is delivered in full and immediately, and its creator is credited at the moment of sale. So purchases are final after 24 hours — but inside that window you can refund a purchase yourself, from your library, without asking anyone and without giving a reason.
Beyond the 24 hours we will still refund a purchase in any of these cases, and you do not have to argue for it:
- The work was removed for a copyright or rights problem after you bought it. This is refunded automatically — you do not need to ask.
- The edition does not open or does not play, or is substantially not what its description said it was.
- You were charged twice for the same edition, or a technical failure took a payment without granting access.
- The purchase was not made by you — see unauthorised charges below.
A refund returns the price of the edition to your card, reverses the creator's share of that sale, and closes the access it granted. Your bank typically posts the credit within 5–10 business days. Refunding one edition never affects another edition you bought, and a refunded edition can be bought again later — a refund is not a ban.
Where the money comes from, since it is reasonable to wonder: the author's share of that sale is taken back out of their earnings. That is between us and them, and it does not affect your right to a refund in any way — you never have to weigh it up and nobody will ask you to. If you were charged for something that does not work, or is not what it said it was, ask for the refund.
What a refund returns, and what it does not
The amount charged to your card is the edition price plus a service fee, itemised separately before you pay. The service fee is $1.00 to Indiewright plus card processing at cost.
The price of the work is always returned in full. The service fee is not: the processing half is paid to the card networks and never comes back to us, and the $1.00 covers taking and delivering the purchase, which happened.
The exact figures are shown to you before you buy, and again before we process a refund. If a charge was our error — a double charge, a payment that granted nothing, an edition that never opened — we return the service fee in full as well, both halves, because that one is on us.
Cancellation
Indiewright does not require a subscription to read, listen or publish, so there is usually nothing to cancel. Nothing recurs: every purchase is a one-off charge.
If you hold an optional creator plan, you can cancel it at any time from Account settings, with no cancellation fee and no notice period. Cancellation takes effect at the end of the period you have already paid for, and your work stays published.
Accounts banned for misconduct
If your account is banned for breaking the Code of Conduct, purchases already made are not refunded. What a ban removes is access to Indiewright, and with it access to the editions bought here — not the money, which has already been paid to the creators whose work was bought.
Creator earnings are treated separately: earnings from violating conduct are reversed and returned to the people they came from, and earnings from work genuinely sold to real buyers are still paid out.
Every ban can be appealed, and a successful appeal restores the account and everything in it — see Appeals. Nothing is destroyed while an appeal is open.
Closing your account
You can close your account at any time. Any creator earnings you have accrued are paid out to your connected account, including amounts below the usual $50 threshold. We do not keep money because someone left.
Unauthorised charges
If you see a charge from Indiewright you did not make, contact support@indiewright.com immediately. We will refund it in full and secure the account. You do not need to establish anything first, and we would rather refund a charge in good faith than have you fighting a dispute over it.
Your statutory rights
Nothing here removes rights you have under the law where you live. Consumers in the UK and EU have a statutory right to cancel a purchase of digital content within 14 days; that right is waived when you agree to immediate delivery and acknowledge the waiver at checkout, which is how instant access is possible. If you believe a statutory right applies to your purchase, tell us and we will honour it.
How to reach us
Email support@indiewright.com. A person replies, usually within one business day. Full contact details are on the Contact page.